Know Your Customer (KYC) Policy
Our Commitment
AU Trading Europe (Retail) Limited is committed to preventing money laundering, terrorist financing, fraud, and other financial crime. As a UK-based retailer of precious metals, we may carry out customer due diligence where required by law or where we consider it appropriate to protect our business and customers.
This policy explains when we may request identification and how we use the information provided.
Customer Verification
We reserve the right to verify the identity of any customer before accepting, processing, or completing an order.
Verification may be requested for a variety of reasons, including but not limited to:
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High-value transactions.
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Multiple or unusual purchasing patterns.
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Suspicious or inconsistent customer information.
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Requests for delivery to third parties or alternative addresses.
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Compliance with legal or regulatory obligations.
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Fraud prevention or payment security checks.
Verification requirements may vary depending on the circumstances of each transaction.
Acceptable Identification
Where verification is required, we may ask you to provide one or more of the following:
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A valid passport.
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A UK or other recognised driving licence.
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A national identity card (where applicable).
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Proof of residential address, such as a recent utility bill or bank statement.
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Any additional documentation reasonably required to verify your identity or source of funds.
We may also use electronic identity verification services provided by trusted third-party providers.
Source of Funds
For certain transactions, we may request information regarding the source of funds used to make a purchase. This may include evidence demonstrating how the purchase is being financed.
Where requested information is not provided, or cannot be satisfactorily verified, we may decline or cancel an order.
Refusal of Service
We reserve the right to refuse, suspend, or cancel any order if:
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We are unable to verify your identity.
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We believe false or misleading information has been provided.
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We suspect fraudulent activity or financial crime.
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We are required to do so by law or a competent authority.
Any refund will be processed in accordance with our Terms and Conditions and applicable law.
Record Keeping
Where customer due diligence is carried out, we may retain verification records for the period required by applicable UK law and regulatory requirements.
Information is stored securely and accessed only by authorised personnel.
Data Protection
Personal information collected for identity verification is processed in accordance with applicable UK data protection legislation and our Privacy Policy.
We use appropriate technical and organisational measures to safeguard personal information and will only disclose it where required by law or to authorised verification service providers acting on our behalf.
Reporting Obligations
Where required by applicable legislation, we may report suspicious activity to the relevant UK authorities. In such circumstances, we may be prohibited from informing the customer that a report has been made.
Policy Updates
We may amend this KYC Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory requirements. The latest version will always be published on our website.