Privacy Policy
Last updated: 15 February 2026
This Privacy Policy explains how AU Trading (Europe) Retail Limited (“we”, “us” or “our”), the owner and operator of autrading.eu, collects, uses, stores and protects your personal information.
By using autrading.eu, creating an account, contacting us or placing an order, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including your:
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Name, email address and telephone number;
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Billing, delivery and residential address;
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Account login and profile information;
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Order history, payment method and transaction details;
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Identification or compliance information where legally required; and
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Messages, enquiries, complaints and other correspondence.
Payments may be processed by third-party payment providers. We do not normally store complete payment-card details.
We may also automatically collect technical information when you visit the website, including your IP address, browser type, device information, pages visited, referring website and approximate location.
How We Use Your Information
We may use your personal information to:
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Create and administer your account;
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Process payments, orders, deliveries, returns and refunds;
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Respond to questions and provide customer support;
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Verify transactions and prevent fraud or misuse;
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Meet accounting, tax, anti-money-laundering and other legal obligations;
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Improve the operation, security and content of the website; and
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Send marketing communications where you have consented or where otherwise permitted by law.
We process personal information where necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests or act with your consent.
Cookies
AUTrading may use cookies and similar technologies to operate the website, remember your preferences, analyse website traffic and support advertising or marketing activities.
Essential cookies may be placed where required for the website to function. Where legally required, analytics, advertising and other non-essential cookies will only be used after you have provided consent. You can manage your preferences through our cookie banner or browser settings.
Sharing Your Information
We may share relevant information with trusted service providers, including payment processors, banks, delivery companies, storage providers, website hosts, IT providers, professional advisers, fraud-prevention services and regulatory authorities.
These parties may only use your information for the services they provide or as required by law. We do not sell personal information to third parties.
Where information is transferred outside your country, we will use appropriate legal and contractual safeguards where required.
Data Retention and Security
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and maintain business records.
We use reasonable administrative, technical and physical safeguards to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion or restriction, object to certain processing, withdraw consent and receive certain information in a portable format.
You may also unsubscribe from marketing emails at any time and lodge a complaint with your local data-protection authority.
Contact and Updates
Questions or requests concerning this Privacy Policy may be submitted through the contact details published on autrading.eu.
We may update this Privacy Policy periodically. Any revised version will be posted on this page with an updated revision date.