Terms and Conditions
AU Trading Europe (Retail) Limited
These Terms and Conditions ("Terms") govern your use of this website and the purchase of products from AU Trading Europe (Retail) Limited ("we", "our", "us"). By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Us
AU Trading Europe (Retail) Limited is a company registered in the United Kingdom. We specialise in the sale of investment-grade silver coins and related precious metal products.
2. Orders
All orders are subject to acceptance and product availability. An order placed through our website constitutes an offer to purchase. A binding contract is formed only when we issue an order confirmation confirming acceptance.
We reserve the right to refuse or cancel any order where we reasonably suspect fraud, pricing errors, stock inaccuracies, or other exceptional circumstances.
3. Pricing and Payment
All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.
The price payable is the price displayed at the time your order is accepted. As the value of precious metals is subject to market fluctuations, prices may change without notice until an order has been confirmed.
Payment must be received in full before goods are dispatched. We accept the payment methods displayed on our website.
4. Delivery
We will dispatch orders to the delivery address provided during checkout. Delivery times are estimates only and are not guaranteed.
Risk in the goods passes to you upon delivery. Ownership of the goods remains with us until full payment has been received.
You are responsible for ensuring that someone is available to receive deliveries where a signature is required.
5. Returns and Cancellations
Due to the fluctuating value of precious metals, investment silver coins are generally exempt from the standard consumer right to cancel under the Consumer Contracts Regulations.
If goods are faulty, damaged, or not as described, you should notify us promptly. Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
Any approved returns must be securely packaged and returned in their original condition.
6. Product Information
We make every effort to ensure product descriptions, images, specifications, and availability are accurate. Images are provided for illustrative purposes and actual products may vary slightly, particularly where manufacturers update designs or packaging.
Coin weights, purity, and specifications are based on information supplied by the relevant mint or manufacturer.
7. Website Use
You agree to use this website only for lawful purposes.
You must not attempt to interfere with the operation or security of the website, introduce malicious software, or use automated systems to extract data without our prior written consent.
All website content, including text, graphics, logos, and images, is owned by or licensed to AU Trading Europe (Retail) Limited and may not be reproduced without permission.
8. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights that cannot be excluded under applicable law.
Subject to the above, our liability arising from any order shall not exceed the purchase price of the goods concerned. We shall not be liable for indirect or consequential losses, loss of profit, or loss arising from market movements affecting the value of precious metals.
9. Privacy
We process personal information in accordance with our Privacy Policy. By using this website, you acknowledge that your personal information will be handled in accordance with that policy.
10. Force Majeure
We shall not be liable for delays or failure to perform our obligations where such failure results from events beyond our reasonable control, including natural disasters, industrial disputes, government action, transport disruption, cyber incidents, or failures of suppliers.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
12. Changes to These Terms
We may update these Terms from time to time. Any revised version will be published on this website and will apply to future orders placed after the date of publication.